How much notice do I need to book a toilet(s)?

We can normally deliver the majority of orders the next day, however the more notice you can give us the better. 

It also helps if you/ a representative can be onsite when we deliver/collect the unit(s). 

How much space do I need?

Standard units are 4ft square; please leave enough space for the unit and for the door to open and close.

Where is the best place to put the toilet?

To deliver and collect the toilet: Clear access to the site where it will be placed and clear access to the unit.

Servicing: We can access a toilet from up to 15 metres away.

Positioning: Level ground away from windows that may need to be opened, access should be clear at all times.

Please provide a detailed site address and an onsite contact, as well as any access details to our team at the time of placing your  order, to ensure delivery on time. 

Can I move the toilet once it’s on site?

If you need to move the toilet, please do so carefully, and ensure it’s within 15 metres of the closest access point for our vehicles so we can service it.

If you do move the toilet, please let us know its new location, so that our service vehicles are aware. 

Do I empty the toilet(s) myself?

No not at all, we clean and service our toilets so you don’t have to.

The chemicals used in our loos are specially designed, so no other chemicals should be added to the tank as it can cause them to be less effective.

If the toilet is not flushing, pour a bucket of water into the pan to bring the water level back up and pump several times.  If this doesn’t work, contact the team and we'll send a maintenance engineer out as soon as possible. 

Are there lights in the toilets?

Our portable units have a translucent roof as a source of light. 

When do you service the toilets?

Our units are serviced every week, on weekdays, between the hours of 7.30am and 4.30pm.

We do not service on Bank Holidays / weekends.